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Customer satisfaction policy

Our customer satisfaction policy underpins our commitment to building strong, long-term relationships with our customers by always putting their needs first. Our aim is to exceed expectations in every interaction, from first contact to finalized order and beyond. We are committed to creating a positive and reliable experience, characterized by quality, transparency and accountability. We believe that continuous improvement and responsiveness are key to maintaining high customer satisfaction and building lasting trust. One of the ways we do this is by incorporating the processes below into our way of working:

The right product at the right price

We strive to offer products that exceed your expectations. By carefully balancing design, function, durability and price, we ensure that you always get a valuable and competitive offer.

On-time delivery

We pride ourselves on our efficient logistics and commitment to getting you your products when you need them.

Environment & CSR

Sustainability is an integral part of our business, and we strive to minimize our impact at every step. When you choose us, you choose a company that cares.

Personalized service

We are here for you. Whether you have questions, need advice or want to discuss your needs, we are available by phone or for face-to-face meetings. Your satisfaction is our priority, and we are committed to providing you with the help you need

Digital proofing, always

To ensure your order is exactly as you envisioned, we always offer a digital proof before production starts. This gives you the opportunity to review and approve the design, minimizing the risk of errors and ensuring you are happy with the end result

Follow-ups

We want to ensure that you are completely satisfied with your order. That’s why we always follow up after delivery to hear about your experience. Your feedback is important to us, and we use it to continuously improve our service.

hello@avisera.se
08 – 506 250 00
About Avisera Team Customer satisfaction guarantee