Payments are made by invoice after a customary credit check. After approved credit check, payment will apply no later than 15 days from the invoice date, unless otherwise discussed. If the credit check is not approved, prepayment by invoice applies and you will be notified by email instead.

No, right now only payment by invoice is possible.

Yes! Send an email to our finance department at ekonomi@avisera.se with the order number and the invoice address you want to change to.

The invoice is sent to the email address or postal address you provide as your billing address.

For all print productions, a deviation in quantity of product up to ±3-10% can occur. In these cases, a cost will be added or subtracted for this quantity. Our product prices are excluding VAT and processing, as well as other costs for setting up production. See your order confirmation or contact us for more information regarding prices. See our general terms and conditions.

Deviation in quantity of product up to ±3-10% can occur during printing productions. A deviation of quantity occurs when the machine is supplied with the material that the production requires. You often enter more material than is actually required, since a quality control is done after production and you then sort out the production waste that may not meet quality standards. This results in the ordered quantity being able to vary ±3-10% and the price and quantity of your order is corrected at delivery and invoicing.

Advance payment means that the manufacturing of your products is only started upon having received your full or partial payment for the order. If you need to do advance payment for your order, we will contact you after the order has been placed.

After approved credit check, payment will apply no later than 15 days from the invoice date, unless otherwise discussed. If the credit check is not approved, advance payment applies.

Yes, for all companies subject to VAT, VAT is invoiced.

A composition fee is a setup cost for each order. The setup cost includes both our design department receiving and preparing your order for printing, creating a digital proofing and, above all, the factory preparing the machines for your production.

Please contact customercare@avisera.se, chat with us or call us at +46 8-506 250 00 and we will help you.

You can find the delivery time for each product on our product pages. The delivery time is per average around 3-8 weeks after approval of your digital proofing. Please let us know your deadline before placing your order.

You will receive a digital artwork/proofing (digital sketch) of your product after placing your order.

If you don’t have a high-resolution file, our design department is happy to help you out. Check out our design services here.

No, we have a design department who can help you out. Read more about our different design packages and prices here.

If you want to design your artwork by yourself, we can provide you with the template you need. Contact us at design@avisera.se and we will take care of it!

Send your material to design@avisera.se so that our designers may review it for you. As a general rule: look at the file type, and if your logo is a JPEG or PNG, it probably isn’t high-quality enough for printing. Read more about our various design packages here – we can help you prepare your files.

No, but a digital sketch of your product and design is included in each order. However, if you want to order a product outside of our standard range, we can produce both test print and a physical prototype in the form of a PPS (Pre Production Sample) for you. Contact us for a quote!

Our design department can help you to make your logo ready for print. Read more about our different design packages and prices here.

An EPS file is a so-called vector file. A vector file, as opposed to an image, can be enlarged and reduced without losing quality or becoming pixelated, which makes it suitable for printing.

You can find all the information you’ll need regarding printing technicalities on each product page under “Technical specification”.

For best printing result, we need high-resolution files. We prefer if you submit your print files in EPS, AI, PDF or SVG. If you do not have print ready files, our design department can help you.

We welcome all suggestions for improvement! Email us at customercare@avisera.se, describe your case, enter any order number and your phone number.

If your items are defective, you can file a complaint to customercare@avisera.se. Read ”Deviations on products” under our General terms & Conditions for more information about what can typically occur during print production.

In print productions, there’s a lot that can happen, partly using materials (such as paper) whose appearance and color can vary. Many of our products are also manufactured by hand and small differences from product to product can occur. That said, there are many discrepancies that we pay attention to before placing an order. You can find them under Deviations on product under our General Terms and Conditions.

All customer views and improvement suggestions are handled by our Customer Care department within 1-2 working days. Then, we will give you feedback to see how we can solve the problem in the best way.

We’d love to! We have several showrooms in our offices in Stockholm and Gothenburg, which are bursting with products, material samples and wonderful packaging inspiration from floor to ceiling. We meet our customers daily and help optimize purchases, develop ideas and do everything possible to find the best solution to your particular packaging challenge. Contact us for a meeting or book a meeting with us here.

Call us at +46 8-506 250 00 and you’ll get to talk to a packaging expert on our Sales team.

We are very pleased that you are interested in our products, but unfortunately as a Junior Enterprise-/Junior Achievement-company it is not possible to order from us.

Unfortunately not and we do not offer reseller discounts. But you are of course welcome to shop with us the regular way.

Can I order B2C, without a company? No, right now it is only possible to order as a company. But we are very happy that you are interested in our products!

The possibilities are almost endless. We’ll help you to source, produce and print just about anything.

Talk to us directly in the chat, via email at hello@avisera.se, or call us at +46 8-506 250 00.

Please read our Material guide, which can help you sort out and compare different material types. If you want help knowing what to choose, feel free to ask us!