What is Avisera?
Avisera is a production partner for packaging, merch and printed products. We help companies develop products and solutions that strengthen their brand – from idea and design to production and delivery.
We work with a carefully selected network of factories and suppliers so that we can offer the right solution based on the customer’s needs, quality, function and budget.
What does Avisera offer?
We offer a wide range of products and services within three main areas:
Packaging: Cartons, gift packaging, e-commerce packaging, paper bags and custom packaging solutions.
Merch: Branded products, clothing, giveaways and custom-designed products.
Packaging tape: Printed packaging tape and unprinted tape solutions, including tape made from recycled plastic.
In addition to the products, we help with design, product development, sourcing, production, climate calculations and logistics.
Read more about packaging, merch and packaging tape.
Which companies does Avisera work with?
We work with companies in many different industries, including retail, fashion, beauty, e-commerce, food and business services. Our customers range from growing brands to large international companies.
Where is Avisera located?
We have offices and showrooms in Stockholm and Gothenburg. We work with customers all over Sweden and internationally.
Can I visit Avisera for inspiration?
Of course! We welcome both existing and new customers to our showrooms in Stockholm and Gothenburg.
Here you can discover different packaging solutions, merch, printing methods and material samples. We are happy to help you explore ideas and find the right solution for your brand.
Does Avisera have its own production?
No, we do not have our own factory. Instead, we work with a network of carefully selected production partners. This allows us to choose the right production solution for each project, based on material, quality, capacity and the customer’s needs.
We have built long-term partnerships with many of our suppliers, in several cases for 15–20 years.
How do I order packaging or a product from Avisera?
We start by understanding the customer’s needs, goals and conditions. We then help with product development, choice of material, design, sampling and quotation. Once the solution is approved, we move on to production and delivery.
We are with you throughout the process to make sure the final product meets expectations.
Can Avisera help with design and product development?
Absolutely! Our designers help with everything from idea and concept to graphic design and construction. We can develop a completely new product from scratch or adapt an existing solution to the brand’s visual identity and needs.
We also help with choice of material, printing methods and production adjustments to create a well-thought-out final product.
Can Avisera produce custom products?
Yes. A large part of our work is developing customised products. We can adapt format, material, colour, print, construction and function to create a solution that suits the brand and the use.
What quantities do I need to order?
It depends on the product, material and production method.
For paper bags and packaging, the minimum order quantity (MOQ) is usually around 500 units and up. It can vary depending on the product’s design and specifications.
For merch, the minimum quantity varies considerably between products. Some products can be ordered in smaller quantities, while others require larger runs.
Feel free to contact us and we will help you find a solution based on your needs.
How does Avisera work with sustainability?
We work to develop more resource-efficient products and packaging solutions. This includes choosing materials carefully, optimising constructions, reducing material use and creating products with a long life.
We also work with climate calculations, supplier follow-up and increased traceability to give our customers better decision-making support.
Read more about Avisera’s sustainability work.
Can Avisera help with climate calculations?
Yes. We offer product-level climate calculations that help customers understand and compare the climate impact of products. The calculations can be used as a basis for product development and choice of material and production.
Can Avisera help companies meet new EU packaging requirements?
Yes. We follow the development of EU regulations and help our customers understand how the requirements may affect their packaging. This can include PPWR, EUDR and requirements for documentation, material information and traceability.
Does Avisera offer warehousing and logistics?
Yes. We offer warehousing and logistics solutions through our 3PL warehouse outside Hallsberg, Sweden.
We can store our customers’ products and provide a dedicated web shop where employees can easily see stock levels and order products to different delivery addresses.
This gives better control over purchasing, stock and distribution.
Can Avisera help with our own merch shop?
Yes. We offer solutions for companies that want to gather their branded products and clothing in their own ordering portal.
This can be an internal web shop where employees, departments or resellers order products as needed. We can help with range, production, warehousing and distribution.
Can Avisera help with both design and production?
Absolutely. We can be involved from the idea stage and help with concept, design, choice of material and product development. We can also take over when there is already a finished original or a clear product specification.
How do I get a quotation from Avisera?
Contact us with a description of what you need, preferably with information about the product, approximate volume, desired material and delivery time.
If you have reference images or an existing product, feel free to send them along. We will get back to you with suggestions and a quotation.
Can I get a product sample before I order?
Yes. In many cases we can produce product samples or prototypes before production starts. This makes it possible to check material, colour, construction and function before final approval.
A digital proof of your product and design is included in every order. For products outside our standard range, we can produce sample prints and in some cases a physical prototype in the form of a PPS (Pre Production Sample).
Can I order as a JA (Junior Achievement) company?
No, unfortunately we do not accept orders from JA companies. We focus on established companies and organisations.
How do I log in to My account?
Click on the icon for “My account” in the upper right corner. Sign in using your e-mail address and password.
How do I create an account?
To create an account, click on the icon for ”My account” in the upper right corner. Choose ”No account?”. Create your account by entering your company name, corporate identity number, first and last name and e-mail address. Then agree to Avisera’s general terms and conditions. Now you’re done!
How do I change my email address?
You can’t change your e-mail address yourself. Get in touch with customercare@avisera.se and we will help you!
How do I change my password?
You change your password by logging in to ”My account”. Click on ”Change password” to the left to change password.
I forgot my password
No worries! Click on the icon for “My account” in the upper right corner. Then click on ”Forgot password?” and fill i the e-mailaddress you chose upon registration. A password reset will then be sent to your email account. Please note that our website does not support Internet Explorer, so we recommend using Google Chrome or Safari as your browser. Also, keep in mind that it may take a minute before the link arrives and don’t forget to check your Junk mail.
Can I repeat a previous order?
Yes, email your order number to customercare@avisera.se and we will help you!
I have not received an email confirmation that my account has been created
Please check your junk mail. If you still can’t find it, send an e-mail to customercare@avisera.se and we will help you!
How much is the shipping cost when I have My account+?
Where can I find my previous orders?
Too see your online order history, log on to ”My account”. You’ll find your previous orders under “My orders” on the left.
Payment terms
Payments are made by invoice after a customary credit check. After approved credit check, payment will apply no later than 15 days from the invoice date, unless otherwise discussed. If the credit check is not approved, prepayment by invoice applies and you will be notified by email instead.
Can I make credit card payments?
No, right now only payment by invoice is possible.
Can I change the invoice address afterwards?
Yes! Send an email to our finance department at ekonomi@avisera.se with the order number and the invoice address you want to change to.
How do I receive the invoice?
The invoice is sent to the email address or postal address you provide as your billing address.
What additional costs may be incurred?
For all print productions, a deviation in quantity of product up to ±3-10% can occur. In these cases, a cost will be added or subtracted for this quantity. Our product prices are excluding VAT and processing, as well as other costs for setting up production. See your order confirmation or contact us for more information regarding prices. See our general terms and conditions.
What is deviation in quantity of product?
Deviation in quantity of product up to ±3-10% can occur during printing productions. A deviation of quantity occurs when the machine is supplied with the material that the production requires. You often enter more material than is actually required, since a quality control is done after production and you then sort out the production waste that may not meet quality standards. This results in the ordered quantity being able to vary ±3-10% and the price and quantity of your order is corrected at delivery and invoicing.
What does advance payment mean?
Advance payment means that the manufacturing of your products is only started upon having received your full or partial payment for the order. If you need to do advance payment for your order, we will contact you after the order has been placed.
When is the payment due?
After approved credit check, payment will apply no later than 15 days from the invoice date, unless otherwise discussed. If the credit check is not approved, advance payment applies.
Will VAT be added to the prices?
Yes, for all companies subject to VAT, VAT is invoiced.
What is a composition fee?
A composition fee is a setup cost for each order. The setup cost includes both our design department receiving and preparing your order for printing, creating a digital proofing and, above all, the factory preparing the machines for your production.
Can I change shipping address after placing the order?
Please contact customercare@avisera.se, chat with us or call us at +46 8-506 250 00 and we will help you.
What is the delivery time?
Delivery time varies depending on product, complexity, country of production and volume. Once we have reviewed the requirements, we provide an estimated delivery time with the quotation.
For our standard range, you can find the delivery time on the product pages. It is usually around 3–8 weeks after approval of your digital proof. Please let us know about any deadline before you place your order.
Can I see a visualization of the end result before I order?
You will receive a digital artwork/proofing (digital sketch) of your product after placing your order.
Can you help convert my logo into a high resolution file?
If you don’t have a high-resolution file, our design department is happy to help you out. Check out our design services here.
Do I have to design my own product?
No, we have a design department who can help you out. Read more about our different design packages and prices here.
Do you have design templates available?
If you want to design your artwork by yourself, we can provide you with the template you need. Contact us at design@avisera.se and we will take care of it!
I do not know if my files can be printed?
Send your material to design@avisera.se so that our designers may review it for you. As a general rule: look at the file type, and if your logo is a JPEG or PNG, it probably isn’t high-quality enough for printing. Read more about our various design packages here – we can help you prepare your files.
My logo is not the right file format – what do I do?
Our design department can help you to make your logo ready for print. Read more about our different design packages and prices here.
What is an EPS file?
An EPS file is a so-called vector file. A vector file, as opposed to an image, can be enlarged and reduced without losing quality or becoming pixelated, which makes it suitable for printing.
Which printing method is used?
You can find all the information you’ll need regarding printing technicalities on each product page under “Technical specification”.
Which file format should my files be?
For best printing result, we need high-resolution files. We prefer if you submit your print files in EPS, AI, PDF or SVG. If you do not have print ready files, our design department can help you.
How do I file a complaint?
We welcome all suggestions for improvement! Email us at customercare@avisera.se, describe your case, enter any order number and your phone number.
My product is faulty
If your items are defective, you can file a complaint to customercare@avisera.se. Read ”Deviations on products” under our General terms & Conditions for more information about what can typically occur during print production.
Variations in products
In print productions, there’s a lot that can happen, partly using materials (such as paper) whose appearance and color can vary. Many of our products are also manufactured by hand and small differences from product to product can occur. That said, there are many discrepancies that we pay attention to before placing an order. You can find them under Deviations on product under our General Terms and Conditions.
What happens after I submit a complaint?
All customer views and improvement suggestions are handled by our Customer Care department within 1-2 working days. Then, we will give you feedback to see how we can solve the problem in the best way.
Can I place an order by call?
Call us at +46 8-506 250 00 and you’ll get to talk to a packaging expert on our Sales team.
Can I become a reseller?
Unfortunately not and we do not offer reseller discounts. But you are of course welcome to shop with us the regular way.
Can I place an order B2C?
Can I order B2C, without a company? No, right now it is only possible to order as a company. But we are very happy that you are interested in our products!
Do you have any products other than the ones on the website?
The possibilities are almost endless. We’ll help you to source, produce and print just about anything.
I have a question, who should I contact?
Talk to us directly in the chat, via email at hello@avisera.se, or call us at +46 8-506 250 00.
What is the difference between different materials?
Please read our Material guide, which can help you sort out and compare different material types. If you want help knowing what to choose, feel free to ask us!