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TERMS, POLICIES & GUIDELINES

General terms

The following terms and conditions apply when purchasing printed products from Avisera AB. Hereinafter called “Buyer”. Please read these terms and conditions carefully before ordering. When you order our printed products, you accept these terms and conditions, as well as the attachments referred to here. Avisera reserves the right to make changes at any time to the terms and conditions and policies of the operation.

1. Delivery time

Delivery times vary according to origin of the product and the manufacturing method. See the order confirmation for more information. Stated delivery times for printed products are preliminary, and are calculated based on an approved proof or PPS. Avisera is not responsible for delivery delays due to circumstances beyond our control.

2. Originals and proofs

See our Guidelines for originals for more information about developing originals and proofs.

Environmental Labeling Abroad

If the product/packaging is intended for use abroad, please review the local laws of the destination country for any labeling requirements for the product/packaging.

Avisera assumes no responsibility for ensuring that the product/packaging is properly labeled when used outside Sweden and relies entirely on the information you provide at the time of order placement.

Therefore, Avisera cannot guarantee in any way that the product/packaging meets the requirements regarding its design and/or labeling when sold outside of Sweden.

3. Prices

Adaptation of original – SEK 1595/hour
Changes to proofs – SEK 600/change
Composition fee – SEK 1595/order
Rush fee – SEK 1250 /order

4. Returns

Printed products cannot be returned.

5. Complaints

Notification of complaints must be provided within a month of delivery and approved by Avisera. Goods for which a complaint was lodged may not be used. Samples and images must always be submitted to Avisera when a complaint claim is submitted. Avisera applies the Swedish Sale of Goods Act when handling complaints. In the event of a complaint, contact your contact person or customercare@avisera.se.

6. Marketing

Unless otherwise agreed, Avisera may display products in various marketing settings such as Avisera’s newsletter, websites, advertisements, showrooms and trade fairs. Avisera takes no responsibility for image materials outside its control or any damages resulting from their display. If the buyer does not wish to display its products in these settings, they must notify our marketing department in writing. The email address is marketing@avisera.se.

7. Order cancellation

Orders may not be cancelled after a proof or PPS is approved. In the event of an order cancellation before a proof or PPS is approved, there will be a charge for the costs for layout and adaptation of originals, proofs and development of any PPS. Please contact Avisera AB with any questions or feedback at hello@avisera.se or at telephone number: +46 (0)8 506 250 00.

8. Delivery terms and conditions

From our warehouse in Åsbro. The cost of freight from the warehouse will be added for each dispatch. Additional fees may be charged for special delivery requests. Any additional costs arising as a result of incorrect transport instructions are charged to the buyer.

9. Warehousing

In cases where Avisera provides storage of the customer’s products, it is the customer’s responsibility to take out insurance to cover the value of the products in the event of an unforeseen event or damage, fire, etc.

We reserve the right to change prices and conditions for stock rental and stock withdrawal with 30 days’ notice.

10. Force majeure

Force majeure such as war, labour disputes, blockade, fire, environmental disaster, serious contagion or other circumstance beyond the parties’ control, and which prevent Avisera from completing the delivery of the ordered goods, hereby releases Avisera from such an obligation. In these cases the buyer shall be notified of this circumstance, to which this clause may apply.

11. Prices and fees

Our product prices are exclusive of VAT and processing, as well as other costs for setting up production. Please refer to your order confirmation or contact us for more information regarding prices.

Avisera reserves the right to adjust prices without prior notice depending on circumstances beyond our control, such as change in currency exchange rates, raw materials prices, political decisions etc. For print productions, an over- or underproduction of +/-10% of the ordered quantity may occur. In these cases, a cost for this quantity will be added or removed

12. Variations in products

  • For products made from paper, the final product size may vary by +/- 5 mm.
  • For products made from plastic, the final product size may vary by +/- 8 mm (packaging tape +/- 2 mm).
  • For products with handles and die-cut elements, placement may vary by +/- 12 mm.
  • For handmade products, differences may occur, and the size of the final product may vary by +/- 5%.
  • For products made from plastic, the material thickness may vary by +/- 8%.
  • For products made from paper, the material grammage (g/m²) may vary by +/- 5%.
  • The size and placement of the print on the final product may deviate by +/- 5% from the approved proof or PPS.
  • Pantone and CMYK colors are reference values only and may not exactly match the final print colors.
  • Color variations in printed materials may occur across different print runs or even within the same production run.
  • Material color variations may also occur between different orders or within the same production run.
  • No guarantees can be made regarding color reproduction or color matching between products manufactured using different materials or in different production runs. Avisera strives to achieve the best possible results.
  • For print areas covering 100% of the surface, unprinted edges of 1–5 mm may occur.
  • Due to technical requirements during the printing process, minor additional elements may be necessary. These elements will not appear on the proof.
  • Discoloration may occur in printed materials under certain conditions of use and wear. This applies to all materials that are not laminated or dyed. Avisera provides no guarantees or compensation for such discoloration.

13. Buyer’s Responsibility Regarding Infringement of Intellectual Property Rights

Before using the products, the buyer must ensure that the products and their contents do not infringe upon any third party’s intellectual property rights. Avisera does not provide legal advice and does not conduct investigations to determine whether the products may potentially infringe on another party’s intellectual property rights. 

By placing an order for the products under these terms, you, as the buyer, confirm that you are solely responsible for ensuring that the products can be used freely and for obtaining any necessary licenses required for their use. Avisera shall be held harmless from any infringement or alleged infringement of third-party intellectual property rights arising from the use of the products.